Call Recording

  • Can be used on-demand or with preset automation.
  • Save recordings to a local directory or automatically placed on remote resources [servers and/or Storage Area Networks (SANs)], for more control.
  • Used for training and/or quality control.

Unified Messaging

  • Single Number/Single Mailbox Access allows you to combine mobile and office phone messages into a single mailbox, have a single phone number to distribute to customers and colleagues and transfer calls from your desk phone to your mobile device without interruption.
  • Receive incoming office calls on your mobile phone.
  • Mask outgoing mobile phone calls as calls from your office phone.
  • Transfer a call from your cell phone to your office phone.
  • Establish one phone number and configure the phones that will ring when that number is called.
  • Set up one voice mailbox that collects messages from multiple phones.

Unified Messaging

Mobility

Download NEC’s uMobility App for Android

Download NEC’s uMobility App for Apple Products

Video Doorphones

The security that comes with being able to control who comes into your building along with the ability to verbally and visually confirm their identity is immeasurable.

  • Enables audio and visual monitoring of doors/gates which increases security on residential or commercial premises
  • Allows visual monitoring from any networked PC Provides two-way audio communication between visitor at the door/gate and the person(s) assigned to monitor it by simply picking up the handset of their desktop phone
  • Enables the ability to remotely control the door/gate
  • Eliminates the need for personnel to be physically stationed at the door/gate which improves productivity and frees them up to work on other things
  • Speeds response time to visitors, and delivery and service personnel that require access

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Video Doorphone

Softphones

PC-based phones are essential for mobile workers.

  • Fully-featured, multimedia IP softphone
  • Ability to share real-time information and ideas
  • Easy-to-use intuitive interface
  • Improve efficiency and productivity

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Remote / Home Offices

  • Use the same phone handsets in remote locations or home offices.
  • Your presence (“In a Meeting”, “Out To Lunch”, etc) will be available as if you were in the office.


Unified Communications Client

  • Manage various Unified Communications(UC) technologies all from a single, easy-to-use interface.
  • Complete integration to your desktop CRM, Outlook Goldmine, Act, Salesforce, and many more.
  • Allow your presence to be seen across the company.
  • Voice, video & web conferencing

Web Conferencing – Desktop Sharing

  • Stop paying recurring subscription fees.
  • Give your employees the Audio/Web/Video Collaboration tools they need.
  • Use “Whiteboarding” for brainstorming sessions.
  • Use “Find-Me” conferencing – Use an incoming call to trigger a pre-configured dial-out conference.
  • Reduce Travel Expenses.
  • Create Ad-Hoc or Scheduled Conferences.


Auto Attendant

  • Also known as a “Virtual Receptionist”.
  • Allows callers to select which department they wish to speak to, look up employees in a directory, or play prerecorded messages.
  • Menu options can change based on time-of-day

Emergency On-Site Notifications

  • Pinpoint the location of 911 callers, even calls from IP phones.
  • Notify on-site staff in real-time when emergency numbers are called.
  • Alert key personnel of events via text message or email.
  • Administer the Automatic Location Information (ALI) database using the UCE Manager’s Emergency Location Management feature.
  • Meets E911 compliance legislation.

Wireless

Mobile handsets are a crucial asset to employees on the go.

  • Keeps employees connected while on the go
  • Increases employee efficiency and productivity
  • Offers enterprise-grade wireless telephony
  • Reduces costs through simplified management
  • Integrates with third-party applications

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Broadcast Messaging

  • Broadcast promotional messages to new or existing clients.
  • Provide valuable reminders and informational messages to your customers or community.
  • Remind clients of appointments and provide them with options to confirm, cancel or speak with a customer service representative.
  • Reduce missed appointments and last minute cancellations.


Call Center Agent

  • Easy access to information such as the splits agents are working in, the number of calls in queue, the longest waiting call duration and the “presence state” of everyone in the organization.
  • Enables the entire contact center to be more efficient, responsive, collaborative and productive.