What We Do

  • Have a staff prepared to respond to your needs quickly

  • Take care of set-up, installation and repairs for your equipment

  • Provide fast service with affordable, up-front costs

What We Don't Do

  • Require that you purchase new equipment before on-boarding

  • Use confusing, technical jargon that no one understands

  • Inflate part-time work into a full-time job

RTC Business Solutions offers Managed IT Services for an affordable, fixed monthly rate, allowing you focus on your core business instead of worrying about future IT costs or maintaining in-house IT staff. You can rest easy knowing that your IT infrastructure is being monitored twenty-four hours a day, seven days a week.

Services

  • Help Desk Support
    A singular technology resource avaliable to answer questions, troubleshoot problems and facilitate solutions.
  • Microsoft Office 365
    Setup, deployment and management of Microsoft’s suite of cloud-based programs including all of Microsoft’s existing applications (Word, Excel, Outlook, etc.) as well as Skype for Business and Microsoft Teams for communication and collaboration.

  • Software Deployment
    Installation of software and services to one device, a group of devices or to one or multiple locations to ensure no device is overlooked when installing new or updated software.

  • Wi-Fi Setup and Configuration
    Purchase, installation, and configuration of Wi-Fi access points and troubleshooting any connectivity problems you may encounter.
  • Desktop Support
    Trained IT experts will connect directly to your workstations via a Remote Agent application to repair and support software-related issues on your networks and individual computers.
  • Patch Management
    Identification and automatic updating of all software patches and hotfixes to all of your devices, giving you the peace of mind that all patches are up-to-date, and your system will continue running at optimal performance.
  • Server Administration
    Management and monitoring of network servers to ensure that the systems run efficiently and continue to operate without downtime or performance degradation.
  • Backup and Recovery

    Comprehensive protection of operating systems, applications, configurations, settings and data for Windows servers, workstations and laptops, and virtual environments to ensure your data is protected and recoverable. Our RMM platform also enables us to accurately monitor backup status in real-time, as well as perform on-demand actions such as disabling, enabling, creating, editing, deleting, starting, or canceling backup jobs. Data recovered is available from physical machines, virtual machines, and the cloud.
  • Network Monitoring
    An automated system that constantly monitors your network for for slow or failing devices and notifies us of any problems often before you encounter them.
  • Antivirus and Security
    Effective management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam and phishing scams to ensure your IT network is secure. Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates s you know your system is always protected.
RTC Business Solutions Managed IT Dell Partner logo
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RTC Business Solutions Managed IT Microsoft Office 365
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