Technical problems can happen at all hours of the day, not just during business hours. Businesses need 24/7 help desk services to meet users’ real-life needs, no matter when they happen. Here are five reasons why your business needs 24/7 support:
- Improved Operational Efficiency
If a team member is working on a project after hours and something goes wrong, they need to address the issue immediately instead of waiting to get help the next business day.
With a 24/7 help desk, after-hours errors are less likely to disrupt someone’s workflow. People can address a problem when it happens and get back to their work, instead of losing momentum.
- Fewer Internal Service Requests
Without a 24/7 help desk, unexpected IT tasks can interrupt a company’s IT workflow, potentially derailing an entire project.
An external help desk is a dedicated resource that users can call on whenever they need help. This means fewer requests placed with IT team members, who then have more time to work on higher-level projects.
- Immediate Response Times
Sometimes, an internal IT professional cannot drop everything and fix a problem. They may choose to direct a user to self-serve resources like FAQs or tutorials. However, these resources can quickly cause frustration if users do not find a clear solution.
With a 24/7 help desk, users can get personalized advice from someone who can address their problem directly. This leads to faster resolutions and a better user experience overall.
- Better IT Cost Control
At first, internal IT support appears to be the most cost-effective solution. However, there is no way of knowing how many support requests the department will receive, or how long it will take to solve these problems.
It only takes a few significant issues for the IT department to start billing extra overtime, potentially throwing off the entire company’s budget. On the other hand, RTC Business Solutions provides an affordable, fixed monthly rate program, allowing you to focus on your core business instead of worrying about future IT costs or maintaining in-house IT staff.
- Better Customer Relationships
It is essential to have IT services available at any time of day if your business’ help desk addresses customer requests. A 24/7 help desk solution lets you address issues whenever they arise and resolve them faster, without asking the customer to wait.
This kind of speedy resolution is excellent for a brand’s reputation. It positions the company as a customer advocate while also offering the kind of troubleshooting resources only available from a team of dedicated professionals.
Getting Started
In most cases, a 24/7 help desk is not something a business can manage independently. It requires an experienced, well-resourced IT managed services provider such as RTC Business Solutions.
At RTC Business Solutions, we have been meeting companies’ IT needs for more than 30 years. Our expert staff can answer questions, troubleshoot issues, and offer solutions on-demand, no matter when problems happen.
Say goodbye to unresolved after-hours issues and complex problems that eat up IT budgets — we’ve got it all covered. Give us a call today and let us get started.
